OUR STORE


Welcome to the Outlet De Lux online store.

In the upper left part of the page you will have our contact information, telephone and email. On the left you will find the links to login or register. Enter your email address and personal password and update your personal details at any time. The following functions will be available once the registration is completed: changes of billing and delivery address, password and email change, check the status of orders and their history, request a return form and check the status of returns.

At the top right you will also find the personalized wish list with what you want to add and your shopping bag: if you are interested in buying an item, add it to your shopping bag.

If you already know the name or number of the desired item, you can search for it using the SEARCH function at the top right of the page.

When you are in a category, you can classify items based on price, relevance or item name, you can also select Tags or Tags to filter by theme, brand or product line.

Items recently added to our stock and featured products are displayed on the home page. And at the bottom you can classify the products by brand or designer.

At the end of our online store you will find our social networks, all the information about us, the payment methods with which to place orders, etc.

About us?

Our denomination: JANKOS MARBELLA S.L. (OUTLET DE LUX)
Our CIF: B93167534
Our main activity: SALE OF CLOTHING AND ACCESSORIES FOR WOMEN, MEN AND CHILDREN.
Our address: PLAZA ANTONIO BANDERAS, 22, 29660, MARBELLA, MÁLAGA
Our contact telephone number: 951 516 412
Our contact email address: hola@outletdelux.es
Our website: https://www.outletdelux.es

For your confidence and security, we inform you that we are an entity registered in the following Commercial Registry: REG. MERC. DE MÁLAGA · FOLIO 217 · VOLUME 4964 · SHEET MA-111985 · BOOK 3871 · INSCRIPTION 1ST · DATE 12/01/2012

Enjoy shopping at outletdelux.es

TERMS OF SALE
HOW TO PLACE AN ORDER

Placing an order at www.outletdelux.es is very simple:

Product selection:

When you have chosen the item, click on the desired size and color, if the product is only available in one size, go to "Product details" to find out what features it has, click on the "add to cart" button. The selected items will be stored in the shopping cart, but please remember that keeping an item in the shopping bag does not mean that the item has been reserved. In the event that someone buys the item in the meantime, if there is only one unit left in stock, the item will be removed from your shopping cart.
If you are interested in other products, continue your shopping "Continue shopping" and add the items to your basket. Or if you want to make the purchase, press “Checkout".

Formalization of the purchase:

Check the items in your shopping bag by clicking the shopping bag button at the top right of the page. You can remove items from your shopping bag by clicking on the icon indicated for this in each item.

Shopping bag: Those garments that are stored in the carts do not guarantee the reservation, it only allows a quick purchase when the customer account is accessed.

You can complete an order both as a guest and as a registered customer. If you are a new customer and want to register, you can enter your personal information and continue with the purchase. Your address will be filled in directly through the registration of the order form.

The creation of an account enables the client to, among others:

Carry out a follow-up of purchases, consult the history of orders placed, modify data entered, both personal and means of payment or delivery addresses, among others.

It will be the SOLE and EXCLUSIVE responsibility of the client, the conservation and confidentiality of the identification data as well as the commitment not to communicate them to third parties under any circumstances, NOT BEING IN ANY CASE RESPONSIBLE JANKOS MARBELLA S.L. (OUTLET DE LUX), of the possible loss, theft, identity theft or any type of fraudulent use that by third parties may be made of the aforementioned data.

In case of having knowledge that any of these circumstances or other analogous ones have taken place, you must IMMEDIATELY inform the Website through the channel enabled for that purpose.

Once you have selected all the items you want to purchase, they will be added to your basket. The next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. In addition, during the entire purchase process, before payment, you can modify the details of your order. Furthermore, if you are a registered user, a record of all orders placed by you is available in the "My Account" area.

Purchase confirmation:

Now follow the instructions you receive from the system that will guide you step by step to the address and payment information. After completing your order, you will immediately receive an email confirmation to the email address you have provided.

We go to great lengths to ensure that all items displayed on our website are always available. However, the item may be sold out with multiple simultaneous clicks. If it happens, you will be immediately informed by email. Your invoice will also be updated. In addition, if exceptionally the ordered item is not available, we will refund the advance amount as soon as possible.

If you wish to cancel your user account, you are fully entitled to request the cancellation of the account by sending an email to the email address hola@outletdelux.es.

The online store seeks the faithful accuracy of the content displayed through it on computer equipment or mobile devices, although it is not responsible for the technical limitations that for the reproduction of color may exist in electronic devices of any client, therefore and before Any questions that the graphic representation may raise in relation to reality, contact Customer Service.

JANKOS MARBELLA S.L. reserves the right to NOT accept an order if it reasonably considers that the user / client has violated or could violate these Terms and Conditions, if there are indications of an illegal action by the user / client or for any other legitimate reason.

PROMOTIONAL CODES

In case you have received a promotional code, issued on special occasions, you can obtain an additional discount in our online store.

The "Do you have a promotional code?" Space is displayed on the first page of the Shopping Bag: enter your Code and click Add to update the total.

Please remember that the coupon code is reserved for personal use, the recipient is the only one authorized to use it for a new order.

Promotions, discounts or discounts will not be cumulative in any case, except those specified in the online store.

DELIVERY

All our orders are shipped with our official Outlet De Lux packaging. We do not provide special gift packaging, but our packaging is gift-capable as shipped.

WISH LIST

Wish List: Registered users can save items to wish list. You can check the items stored in your “Wish List” at any time. To save a new item, select the item, or specify a specific color and size and click on "add to wish list" or on the heart icon indicated for this. Please remember to add an item to the List Wish List does not mean you are reserving it. Anyone else can purchase any of the items you have on your “Wish List at any time.” You can create more than one Wish List and apply a custom name to each list.

You will be able to access your wish list and apply both the desired quantity of that product and the priority; low, medium and high. You can also share your wish list with anyone using the link we provide for it, or by sending it via email. Your personal data will not be visible, only the items contained in the wish list. You can enter up to 10 emails to send and share your list to, or copy the link and send to whoever you want.

NO STOCK

If for any reason when preparing the order we notify that the existence of a unit already purchased is missing, the customer will be offered the possibility of exchanging it for another garment of equal value or the amount of the item will be refunded.

In the event that a product has been purchased, this is not available, the consumer will be informed within a maximum period of 72 hours from the confirmation of the purchase through the email address provided to the online store or, where appropriate, by telephone if We have this information, and once the consumer has received this communication, the consumer can choose an alternative product or, where appropriate, for the cancellation of the purchase made.

JANKOS MARBELLA S.L. (OUTLET DE LUX) will not be responsible IN ANY CASE for the lack of stock or immediate availability of the products, the consumer being able, as indicated in the previous section, to opt for the replacement or, where appropriate, for the cancellation of the purchase effected.

JANKOS MARBELLA S.L. (OUTLET DE LUX) reserves the right to modify, at any time and without prior notice, the products offered through the Website.

NEWSLETTER

The “Newsletter” anticipates news about our store. If you sign up for this additional service, you will automatically receive our “Newsletter”. You will find a space at the bottom of our online store called "receive news" where you can provide us with your email address. You can also easily cancel our "Newsletter" when you are no longer interested in receiving it; All you have to do is click on the unsubscribe button that you will find in the email.

PRICE AND PAYMENT

Payment and currency

Prices in the online store are shown in Euros. The customer can buy from the country they prefer. If during the purchase procedure the customer changes the delivery address and the destination country is modified, the prices and availability of items shown in the final order summary will be updated.

The products offered and advertised through the site, as well as their prices, will be fully valid for the consumer as long as they appear in the online store, although they will, in any case, be subject to availability due to the very nature of the online purchase as, and exceptionally, there may be errors or modifications, especially in the case of simultaneous orders for the same product by several clients.

The prices of the products can change at any time but the possible changes will not affect the orders in which Outlet De Lux has sent the customer their purchase confirmation.

Value Added Tax

All the prices of the products that appear in this online store include VAT at the rate in force at all times. In deliveries made in the Canary Islands, Ceuta and Melilla, the corresponding taxes and duties will be applied in accordance with the regulations in force in each of these territories.

Billing

The client gives her express consent to issue the invoice in electronic format. In case the client wishes to receive an invoice in paper format, he can request it at any time by contacting our Customer Service at hola@outledelux.es We will send a verified ticket of the total purchase within each package authenticating the document.

Accepted payment methods

- Credit or debit card: Visa®, MasterCard®, Maestro®, Discover®, American Express®.

The charge of the amount will be made at the time of purchasing. If the amount is not charged, the reservation will be automatically canceled after 4 days. Online payment, easy and secure. No additional fees.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorization on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the moment your order leaves our warehouse.

When you click on "Authorize payment", you confirm that the credit card is yours. Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, we will not be responsible for any delay or failure in delivery and we will not be able to conclude any contract with you.

- By advance payment (bank transfer).

Order processing starts after receipt of payment. No additional fees. The amount is charged at the time of the bank transfer. The invoice is issued on the day of shipment together with the package.
Please enter the order reference number and, if available, the customer number in the concept.

Please make sure that the transfer processing costs are not subtracted from the total amount (choose the "OUR" option, which means that the transfer originator bears all costs). Many banks share the expenses automatically between the payer and the beneficiary, which has the consequence that production cannot start because the full amount has not been paid.

Please note that wire transfers take approximately 1 business day. Transfers using a printed form take up to 2 business days.

Our bank account:

Account titular: Jankos Marbella S.L.
Bank: BBVA Banco Bilbao Vizcaya Argentaria S.A.
IBAN: ES23 0182 4141 32 0201571327
BIC: BBVAESMM

- Paypal.

The charge of the amount will be made at the time of ordering. Online payment, easy and secure. No additional fees.

The data entered for payment by card, paypal and financing are entered on a secure page owned by the issuing entity of the payment and which are transferred via SSL securely.

OWNERSHIP OF THE ASSETS AND RETENTION UNTIL FULL PAYMENT

The products purchased will continue to be the property of JANKOS MARBELLA S.L. until the complete satisfaction of the price and cost thereof.

Once the order has been delivered to the indicated address, the customer will assume all the risks derived from it.

Order cancellation

Once your order is confirmed, we may cancel your order, change an item, the size, or edit the billing or shipping details before the items have been prepared for transport. We cannot combine orders or add items to an existing order once it has been confirmed. If you need to make any changes, please call our customer service from Monday to Friday from 9:00 a.m. at 3:00 p.m. (Europe / Madrid time zone) to the number: +34 951 516 412, or write us by messaging with the WhatsApp application at the same number or tell us by email what has happened to hola@outletdelux.es We will do everything possible to help you.

Purchases will be accompanied by the corresponding taxes and duties in each state, and the aforementioned amounts will not be returned, for tax purposes, in any case, except:

I- Case of cancellation of an order due to the exercise of the right of withdrawal.
II- Case of cancellation of the order due to defects or hidden defects in the object of the shipment.

Both cases in which you must replace the consumer or user in the situation immediately prior to making the purchase.

If your order is canceled, the time for the refund will follow the conditions of a return, you can consult this information in our "Delivery and Returns" section.

Important information

No price includes shipping costs. The total cost of the order is the price of the products ordered plus the shipping costs, which you will see indicated at the end of the purchase. Orders over € 50 shipping costs are free in the Iberian Peninsula.

After confirming the order, you will receive an automatically generated confirmation email from our online store.

If you do not receive the email; first, check your spam filter. If you still haven't received your confirmation email, please contact our customer service.

Prices may change at any time, but (other than as stated above), the changes will not affect orders for which we have sent an Order Confirmation.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The set of elements (drawings, designs, models, illustrations, images, soundtracks, texts, logos, brands ...) included in the outletdelux.es website is the exclusive property of JANKOS MARBELLA S.L.

The total or partial reproduction by any means or process, distribution, publication, transmission, modification or sale of all or part of the content of the website, as well as the creation of derivative works from it, is prohibited.

The unauthorized use of these contents will give rise to the legally established responsibilities.

Product added to wishlist